Erasure

People in your book have the right to ask for their personal data to be erased. KretaOS handles this as a checked, recorded request — never a quick delete that could remove the wrong person or leave you with no proof it was done.

Step 1 — record the request

1. Go to Settings › Compliance.
2. Find the contact and click Erasure in the Right to erasure column.
3. The button changes to Request opened.

Nothing is deleted yet. KretaOS:

• adds a task to your Agenda, due in 7 days, to verify who asked and complete the request, and
• writes an entry in the audit log with the time the request was opened.

Step 2 — verify who asked

Make sure the request really comes from the person, or from someone allowed to act for them. Erasing the wrong person's data cannot be undone.

Step 3 — ask the KretaOS team to complete it

Email contact@tamkis.com from your work address with:

• the contact's name, and
• the link to their contact page in KretaOS.

The KretaOS team carries out the erasure. Then reply to the person from your grievance address — the one under Grievance officer in Settings › Workspace › Data & consent.

What erasure changes

• The contact's name and details are replaced — they appear as an erased contact.
• Every message with them keeps its date and channel, but loses its subject, text, participants and attachment names.
• Facts drawn from those messages are blanked and stop being used.
• Their part of any meeting recording transcript is blanked, and the recording's audio is removed.
• Files saved from their mail are removed or blanked, and links sent to them stop working.

What is kept

• Consent records stay, as proof of the lawful basis you had. They hold no free text.
• The audit log stays, including the entry that the erasure happened.
• Dates and channels stay, so your activity counts still add up.