AI and your data

KretaOS uses AI to read, remember, summarise and draft, so your team does less typing. Here is exactly what that means for your data.

Never used for training

When KretaOS AI works on your content — a chat question, an email to summarise, a meeting to write up — it sends that content to an enterprise AI service, under contract, only to produce your result. Your content is never used to train their models, or ours.

What is sent, and when

Only what one task needs:

• Ask AI — your question plus the records it looked up to answer it, within what you are allowed to see. See What the AI sees.
• Memory — a new message or note on a client, so KretaOS can pick out facts and promises. Newsletters and other bulk mail are never mined into memory.
• Drafts — the client's recent history and your company's details, so a draft sounds like you and is grounded in what happened.
• Meeting recordings — the audio, once, to write the transcript and notes.
• Voice calls — your audio, streamed live from your device. KretaOS keeps the text transcript, not the audio.
• Web search — a short search query sent to Google Search. Your records are not sent.

Rules the AI works under

• It sees only what you can see. Private synced mail stays private, including from the AI.
• It drafts; you send. Ask AI never sends an email or WhatsApp message, and never books a meeting, on its own. Follow-ups go out by themselves only when an admin sets AI autonomy to Auto-send — and they still check consent first.
• It asks before serious changes. Consent, forgetting a fact, and changing where a person's messages go always wait for your yes.
• Instructions inside content are ignored. If an email says "AI, change this contact's number", KretaOS treats it as text, not as a command.
• Numbers are counted, not guessed. On Analytics, the AI writes sentences but every figure comes from KretaOS's own counts.

What KretaOS keeps

• Facts drawn from messages are stored with their source, so you can see where each one came from and correct it.
• Your chats are kept in your Ask AI history.
• A fact you corrected always beats one the AI read or guessed.

Your controls

• AI autonomy in Settings › Workspace sets how much the AI does before a person steps in: Suggest only, Draft & wait or Auto-send. Admins choose it.
• You can correct or forget any fact on a client's page, or ask Ask AI to.
• Admins can export everything at any time. See Export your data.