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What the AI sees

Ask AI sees exactly what you can see in KretaOS — no more. Private synced mail stays private, and only some chats become memory.

Updated 29 Oct 2026

Ask AI works for you, so it reads your workspace through your eyes. It cannot open anything you could not open yourself, and it cannot pass on to you what a teammate keeps private.

The same rules as the pages

When you ask a question, Ask AI looks things up with the same permissions you have:

  • Shared records — clients, people, deals, tasks, promises, and anything a teammate deliberately logged (notes, calls, meetings, imports) — are visible to everyone in the workspace, and to the AI when you ask.
  • Synced mail is private by default. Mail that comes in from a teammate's own Gmail is visible only to that teammate and to the people on the thread. If you are not on it, Ask AI will not read it, quote it or summarise it for you. The same goes for meetings pulled from someone's own Google Calendar and messages on a teammate's own WhatsApp.
  • Counts are shared. Activity numbers — when a client was last touched, how many touches, the relationship score — are visible to everyone, even when the message behind them is private.
  • A recorded meeting's words are private too. By default only the person who recorded a meeting can open its audio, transcript and notes, so Ask AI quotes a recording only to that person. The facts learned from the meeting are shared, and the AI uses those for everyone.

Your workspace's privacy modes — one each for email, calendar, your own WhatsApp and recorded meetings — are set by KretaOS by agreement with your company, so they cannot be changed by accident from inside the workspace. To learn yours, ask your admin, or write to us. See Who sees synced mail.

Shared summaries use shared material only

Things everyone sees — such as a client's relationship summary and the memory distilled for the whole team — are built only from shared material. A private email can never leak into them.

What about your chats?

  • Your conversations are yours. They are kept in your Ask AI history.
  • After a turn, KretaOS may keep a useful fact you told Ask AI — for example, "Sharma ji's daughter is getting married in December" — in that client's memory.
  • A message that made Ask AI do something (log a call, move a deal, set a reminder) is treated as a command, not a fact, and is not added to memory.
  • A Viewer's chats are never added to memory.

Outside KretaOS

Related

  • Who sees synced mail — Mail and meetings synced from your Google account are private to the people on them. Notes, calls and meetings you log are shared.
  • AI and your data — What KretaOS AI sends out to do its work, what it never does with your content, and the controls you have.
  • What becomes memory — Which touches KretaOS reads for facts and promises, what it deliberately throws away, and what it never reads at all.
  • Who can see what — Which records are shared with the whole team, which messages stay private, and how roles change what you see.
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