AI credits explained
What uses an AI credit, what never does, and what happens when your team's credits for the month run out.
Updated 12 Nov 2026
AI credits measure how much your team uses KretaOS AI. Your plan includes a number of credits for every seat each month, shared by the whole team.
What uses credits
| What you do | Credits |
|---|---|
| Send a message to Ask AI | 1 |
| A chat message that searches the web | 1 more (given back if the search finds nothing) |
| A voice call | 6 a minute, counted in whole minutes, at least 1 |
| A recorded meeting written up | 1 for every 5 minutes recorded, at least 1 |
| A meeting transcript you add as text, or one imported from your notetaker | 1 |
| A draft written inside a Home row | 1 (given back if it does not come through) |
| An outside AI assistant, such as Claude or ChatGPT, connected to KretaOS | 1 for every five requests it makes in a day |
| A question asked with /kretaos in Slack | 1 (given back if it can't answer) |
A recorded meeting is charged once, when KretaOS writes up the notes. Minutes the device did not record, for example while the phone screen was off, are not charged. Running the write-up again is not charged again.
What never uses credits
- Logging a call, message, meeting or note by hand, including dictation.
- Importing clients from a CSV or Excel file.
- The work KretaOS does in the background — reading synced mail into memory, relationship summaries, suggested updates, fields kept by AI, the brief before a meeting, the morning brief and What's working on Analytics.
- Search, from ⌘K or the search page. (Ask AI about this on the results page is a chat message.)
Where to see your balance
Go to Settings › Billing. The card AI credits this month shows how many your team has used, out of how many, plus any prepaid credits.
- Credits reset on the 1st of every month.
- KretaOS uses the month's included credits first, then prepaid credits.
- Prepaid credits from a pack never expire.
When credits run out
You see a message such as "Your team has used this month's AI credits, so that message can't start." Then:
- Logging by hand always works. Your book never stops.
- A recording is never lost. If credits run out, the audio is kept and the notes wait — the page says Waiting for AI credits — and they start on their own once credits are added, usually within ten minutes. You need at least 1 credit to start a new recording.
- A voice call ends cleanly when the credits it can use are spent.
An admin can buy a credit pack in Settings › Billing, or you can wait for the 1st. If you are not an admin, the message names who to ask.
Admins also get a bell when about a fifth of the month's credits are left, and another when they run out.
Refunds you get automatically
- If Ask AI fails and nothing was changed, the credit for that message is given back. The failed question keeps its error and a Try again button, even after you reload. Pressing Stop on an answer is not refunded.
- If a voice call never connects, nothing is charged.
- If a meeting write-up fails, its credits are given back.
Related
- AI credits — What uses an AI credit, how many your plan includes, how the team shares them, and what happens when they run out.
- Top-up packs — Buy extra AI credits in packs that never expire, used only after your monthly allowance runs out.
- What never uses AI credits — Logging by hand, dictation, imports and everyday work never use AI credits — even when your credits run out.
- How AI credits work — What uses an AI credit, what never does, where to see your team's balance, and what happens when it runs out.
Or write to contact@tamkis.com