AI credits
What uses an AI credit, how many your plan includes, how the team shares them, and what happens when they run out.
Updated 13 Nov 2026
AI credits are how KretaOS measures the AI work it does for you. Every plan includes a monthly allowance.
What costs a credit
| What you do | Credits |
|---|---|
| A chat message to Ask AI | 1 |
| A chat message that also searches the web | 1 more |
| A minute of a voice call | 6 |
| A recorded meeting | 1 for every five minutes recorded, at least 1 |
| A meeting transcript you add as text, or one imported from your notetaker | 1, once |
| A draft written inside a Home row | 1 |
| A draft or a tone rewrite in the Inbox composer | 1, returned if the AI could not write it |
| An outside AI assistant connected to KretaOS | 1 for every five requests in a day |
| A question asked with /kretaos in Slack | 1 |
A one-hour recorded meeting is 12 credits. A three-minute voice call is 18.
How many you get
Each plan includes a number of credits per seat, every month. They are pooled: the whole team draws from one balance, so a heavy user and a light user even out. A team of five on Starter shares five seats' worth.
The allowance resets on the 1st of each month. Credits you did not use in a month do not carry over. Extra credits you buy as packs are different — they never expire. See Top-up packs.
Where to see your balance
Open Settings › Billing. AI credits this month shows how many of this month's credits are used, and any prepaid pack credits on top. Everyone on the team can see it.
The fine print, in your favour
- Charged before, refunded if nothing came back. A chat message is charged when you send it. If the AI could not answer, the credit goes back. A web search that finds nothing is refunded too.
- Voice is charged by the minute of the call, counted by KretaOS, rounded up to the next minute. A call that never connected is not charged.
- A recording is charged once, when it is turned into a transcript and notes. Running the notes again on the same recording is free.
- This month first, then packs. Your monthly allowance is used first; pack credits only after it runs out.
When credits run out
- Ask AI and voice calls stop, and tell you so. An admin is pointed to Settings › Billing, where a pack lets you carry on at once; anyone else is told which admins to ask. In the Android app the message says an admin can add credits on the web.
- A recording you already started is never lost. If there are no credits when it finishes, it waits with "Waiting for AI credits" and the audio is kept, and the notes start on their own once credits are added. A new recording cannot start with no credits left.
- Logging by hand always works. Notes, calls, dictation and imports never use credits. See What never uses AI credits.
Admins get a bell when about a fifth of the month's credits are left, and another when they run out, so a pack can be bought before anyone is stopped. Everyone on the team also sees a short line at the top of the Ask AI panel when credits are low, saying who can add more.
The month follows your workspace's time zone: the allowance resets at midnight on the 1st where your workspace is set.
Fair use
Behind the credits there is a fair-use limit on individual AI steps. It grows with your seats and with any packs you buy, so most teams never reach it. If a workspace ever does, AI features say it has reached this month's limit, with an address to write to, and logging by hand keeps working.
Related
- Top-up packs — Buy extra AI credits in packs that never expire, used only after your monthly allowance runs out.
- What never uses AI credits — Logging by hand, dictation, imports and everyday work never use AI credits — even when your credits run out.
Or write to contact@tamkis.com