How AI credits work

Every time you ask the AI to think, by chat, by voice, or by turning a meeting recording into notes, it uses AI credits. This lesson covers what costs what, so nothing surprises you at the end of the month.

What uses credits

• A chat message to Ask AI: 1 credit. If that message makes the assistant search the web, 1 more. If the search finds nothing, that extra credit comes back.
• A minute of a voice call: 6 credits. Minutes are counted by our clock, not your device's, and rounded up to the whole minute. A call that never connects costs nothing.
• A recorded meeting: 1 credit for every five minutes started. It is charged once, when the recording becomes a transcript and notes. Running it again is free.
• A transcript you add as text, or one your notetaker sends in: 1 credit, once.
• A draft inside a Home row: 1 credit when you tap Draft, given back if it does not come through.
• An outside AI assistant (such as Claude or ChatGPT connected in Settings › Channels): 1 credit for every five requests it makes in a day.

If the AI service fails before your chat message is answered, you get the credit back. If you press Stop yourself, you don't.

What never uses credits

Logging by hand is always free, and it keeps working when credits run out:

• the Log sheet and quick logging
• dictation with the mic (speech written down as text)
• notes, calls and meetings you type in yourself
• importing clients from a spreadsheet

One balance for the whole team

Credits come with your plan, a set number per seat each month. All the seats share one balance, so a heavy user and a light user even each other out. The balance resets on the 1st of every month.

Your admin can buy packs of extra credits. Packs never expire, and they are used only after the month's included credits run out.

Seeing the balance

Open Settings › Billing. The AI credits this month card shows how many have been used out of the month's total, plus any prepaid credits from packs. During a voice call, the panel shows what the call costs per minute and how many minutes are left on it.

When credits run out

Chat and voice stop and tell you why. Everything else carries on: your records, logging by hand and dictation. A meeting you recorded is not lost either. Its notes wait, marked Waiting for AI credits, and start on their own once credits are added — usually within ten minutes. Recording only refuses to start when there is not even one credit left.

To keep going, an admin buys a pack on Settings › Billing, or the balance refills on the 1st. If you are not an admin, the message names the admins to ask. Admins get a bell when the month's credits are running low, and another when they run out.

Try it

1. Open Settings › Billing and find AI credits this month.
2. Send one question in Ask AI, then reload the billing page and watch the count move by one.
3. Open the Log sheet and log a note by hand. The count stays where it was.