KretaOSHelp
Sign in
WhatsApp

Log a chat by hand

No WhatsApp number connected, or the chat happened somewhere else? Log it in a few seconds and KretaOS files it like any other touch.

Updated 8 Oct 2026

You do not need a connected number to keep WhatsApp conversations in KretaOS. Logging a chat by hand takes a few seconds, and KretaOS still pulls out the facts, promises and next step.

From the client's page

  1. Open the client and find Log activity.
  2. Choose the WhatsApp tab.
  3. Type what happened in your own words, or paste the chat. For example: "Rajesh confirmed 200 metres of the grey fabric, wants delivery by the 15th, will send the PO tomorrow."
  4. Set when it happened: Today, Yesterday, or pick an earlier day.
  5. Optional: press Review to see what KretaOS will record (the log, the date, what it will remember, and any follow-up task).
  6. Press Log WhatsApp.

Prefer talking? Press Say it and dictate the log instead of typing.

From anywhere

Press Log in the top bar. The Log sheet opens over whatever page you are on; pick the client, choose the WhatsApp type and write the log.

Right after a chat from a person's page

Phone numbers on a person's page and on the client's page have a WhatsApp link that opens the chat on your phone or computer. When you come back, a Log this chat link takes you straight to Log activity with the person and WhatsApp already chosen. Tapping the link does not log anything; you still write the log.

Paste a reply into the Inbox

In the Inbox composer, switch to Log their reply, paste what the client wrote, set the day it arrived, and press Log received. Use this when you want the client's own words on the record.

What happens

  • The chat lands on the client's timeline with the day you chose, and their last contact moves forward if this is newer.
  • KretaOS reads it for facts and promises and may suggest a follow-up.
  • A logged chat is shared with your whole team, like a note.

Good to know

  • Logging never uses AI credits. You can log as much as you like on any plan.
  • Backdated logs keep their real day. A chat from last Tuesday stays last Tuesday; it does not push older activity around.
  • Once you connect a number, you no longer need to log chats on it. See Connect your own WhatsApp.

Related

  • Log anything — Capture a call, WhatsApp chat, meeting or note from any page in a sentence or by speaking, dated the day it happened.
  • Connect your own WhatsApp — Bring the chats on your own number into KretaOS. Your number keeps working on your phone, and your chats stay private to you.
  • What is remembered from chats — How KretaOS turns WhatsApp conversations into client memory, leads and closed follow-ups, and what it deliberately ignores.
  • AI credits explained — What uses an AI credit, what never does, and what happens when your team's credits for the month run out.
Did this answer it?

Or write to contact@tamkis.com