What is remembered from chats

WhatsApp is fast and full of small talk. KretaOS reads chats the way a good assistant would: it keeps what matters, ignores the "ok 👍", and never acts on your behalf without asking.

Read per conversation, not per message

KretaOS does not process every message on its own. It waits for a short burst of chat with a client to settle, then reads that stretch together, along with the few messages before it for context.

• Small talk is skipped. "ok", "thanks 🙏", "good morning sir", "theek hai ji", a lone emoji, a sticker or a reaction is not read for memory.
• Anything with substance is read. A number, an amount, a date word like "kal" or "Friday", a question, or a real sentence goes through.
• What it keeps becomes client memory: facts about the client, and promises made on either side, which appear in the promise ledger with their dates.

You get one bell notification for a burst of messages, not one per message.

Replies close your follow-ups

When you send a client an email or a WhatsApp from KretaOS, a "no reply" follow-up task is set. When the client replies on WhatsApp, KretaOS closes that task for you, so your Agenda does not nag about a conversation that is already moving. A follow-up you created after their last message stays open.

Only your contacts are kept

KretaOS keeps WhatsApp messages only from numbers that belong to a contact in your book. A message from any other number is not saved, not read by the AI and not shown anywhere in KretaOS. You still see it in WhatsApp itself. To start keeping someone's messages, add their number to a contact; their messages from then on land on the timeline.

Their OK is recorded

When a client messages you on WhatsApp, KretaOS records that they are happy to hear from you on WhatsApp, if nothing was on record yet. If a client has asked not to be contacted on WhatsApp, an incoming message never reverses that. Only a person on your team can.

What KretaOS never does from a chat

• It never creates a reminder by itself. Promises show in the ledger; turning one into a task is your choice.
• It never mines your imported chat history in bulk. History shared when you connected your WhatsApp fills in timelines but is not read message by message.
• It never sends a reply on its own unless your team has set up an automation and chosen auto-send.

Good to know

• Photos, voice notes and documents are noted on the timeline with their caption, such as "[Image] Revised drawing", so you know they were sent.
• Memory follows the number's privacy. Facts from a restricted team number or your own number are not shown to the whole team. See Who sees a WhatsApp number.