Connect a team number

A team number is your company's WhatsApp Business number, the one on your visiting cards and website. Connected to KretaOS, every client chat on it lands on the right client's page, and your team can reply from KretaOS on the same number.

Before you connect

It takes about five minutes, from a computer. You need:

• the Facebook account that manages your business
• a WhatsApp Business account, or you can create one during sign-up
• the company number, and a phone to receive a one-time code on it

A number already running on the WhatsApp Business app can be connected too. It keeps working on that phone.

Connect it

1. Open Settings › Channels on a computer.
2. On the WhatsApp Business — team numbers card, press Connect WhatsApp.
3. A WhatsApp sign-up window opens. Sign in with the Facebook account that manages your business.
4. Pick or create your WhatsApp Business account, add the company number and enter the one-time code.
5. When the window closes, the number appears on the card as Connected.

If nothing opens, allow pop-ups for kretaos.com and try again. Any admin or teammate who can edit can connect a team number; the person who connects it is shown on the card as "connected by".

After you connect

• Choose who sees it. A new team number is restricted: only admins and the person who connected it can see its chats. Press Who can see to add teammates or open it to everyone. See Who sees a WhatsApp number.
• Messages from known clients land on that person's timeline. A message from a number that is not one of your contacts is not saved. See What is remembered from chats.
• Reply from the Inbox. See Sending and the 24-hour window.

More than one number

Branches or teams with their own numbers can each be connected: press Connect another number. Each number has its own access list.

Good to know

• Message charges. WhatsApp bills its message charges to your own WhatsApp Business account, not to KretaOS. Sending a WhatsApp from KretaOS uses no AI credits.
• Needs attention. If WhatsApp reports a problem with the number, the card says Needs attention with WhatsApp's reason. Disconnect and connect again.
• Disconnect. Press Disconnect, then Confirm disconnect. Messages to that number stop reaching KretaOS; chats already logged stay.