Billing terms and auto-renew

Choose a billing term

When you activate, renew or change plan in Settings › Billing, pick a term at the top of the plans: Monthly, 3 months, 6 months or Yearly.

Longer terms cost less per month, and a yearly term gives you two months free. Each option shows what it saves, and the plan card shows the exact total for the seats you chose before you pay.

Auto-renew is your choice

Below the terms is Renew automatically every…. Tick it and your plan renews by itself at the end of each term, on the card or UPI mandate you approve at payment. Untick it and you make one payment; we email a reminder before the term ends so you can renew yourself. If automatic renewal is already on and you pay once, the one payment replaces it: the old automatic renewal is stopped so you are never charged twice, and the card says so before you pay.

Some charges are too large for an automatic Indian card or UPI mandate. When that happens the plan card says you renew yourself, and we remind you before it is due.

A coupon applies to the payment you make now. Automatic renewals after it are at the regular price — the card says so before you pay.

See or change automatic renewal

Once you have paid, the Automatic renewal card on the Billing page shows where things stand:

• On — the next charge, its date, the number of seats and the term.
• Off — the date your plan runs until. Press Turn on auto-renew to set it up. Nothing is charged today; renewals start when your current period ends.

Turn it off

1. On the Automatic renewal card, press Turn off auto-renew.
2. Press Yes, turn it off.

Nothing more is charged. You keep everything until the paid period ends — turning off auto-renew never ends your access early. Changed your mind? Press Turn auto-renew back on.

When you add seats

Automatic renewal charges for the number of seats it was approved for. So when you add seats while it is on, KretaOS asks you to approve the renewal for your new team size first, and only then takes the payment for the extra seats. Nothing is charged for the approval itself. Your next renewal then bills your full team.

If a renewal ever covers fewer seats than your team has, nobody loses access. The Automatic renewal card and a notification to admins say how many seats the renewal covered, and offer to approve it for the full team.

If a renewal payment fails

• The payment is tried again over the next three days, and everything keeps working meanwhile.
• If it still fails, the card says automatic renewal has stopped. Renew from Change plan or renew to keep going.

Every renewal payment gets its own invoice, emailed with its PDF.