Renewing a lapsed plan

If your plan does not renew automatically, it runs until the end of the period you paid for. Here is what happens around that date, and how to get going again.

Before the end date

A few days before your paid period ends, the workspace's admins get an email reminding them to renew. If auto-renew is on, there is nothing to do — see Billing terms and auto-renew.

Just after the end date: a short grace period

For a few days after the end date, everything keeps working. A Payment overdue banner appears at the top of the app, and the admins get an email saying payment is due and the date the workspace pauses. An admin can renew straight from the banner.

If auto-renew is on and the payment is still being retried, the banner says so instead: there is nothing to do yet, and renewing by hand at that point could charge you twice.

After the grace period: the workspace pauses

If nobody renews, the workspace pauses. Everyone sees Your plan has expired when they open KretaOS, and nothing in the workspace opens until it is renewed.

• Nothing is deleted. Every client, note, promise and message is kept exactly where you left it. Your data is never deleted while the plan is inactive.
• AI, sending, channel sync, automations, uploads and invites are paused until the plan is active again.
• An admin can still take a copy of everything: Export your data on that screen downloads the whole workspace as one file.

Renew

If you are an admin:

1. On the Your plan has expired screen, press Renew now. It opens Settings › Billing.
2. Under Choose a plan, pick the plan, the billing term and the number of seats — at least as many as the people on your team.
3. Add a coupon or your GSTIN first if you need them.
4. Press the button on the plan card and complete the payment page.

The workspace opens again as soon as the payment goes through, and everyone picks up where they left off. An invoice is emailed with its PDF.

If you are not an admin, the screen names your workspace's admins and asks you to have one of them renew from Settings › Billing. Press Check again once they have paid, and the workspace opens. Sign out is always available on that screen.

Mail and calendar after a lapse

Mail and calendar sync pauses with the workspace, and starts again after you renew. If Settings › Channels says the last sync failed, connect Google again from there.