Snooze and triage

Some follow-ups are not for today. And sometimes, after a busy fortnight, there are forty of them. KretaOS gives you a quick way to move one task and an honest way to clear a backlog.

Snooze one task

In Agenda: point at a task (on a phone, it is always shown) and press ⋯ (Snooze this task). Under Snooze until, pick:

• Tomorrow,
• Next week, or
• Pick a day, and choose a date.

On Home: open the row in Do now and press Snooze, then Tomorrow or Next week.

With Ask AI: "snooze the Mehta follow-up to Monday". KretaOS works out the date and tells you the day it moved to. You can move many at once too — "move all my overdue tasks to next Monday" — and Ask AI first shows how many, with a yes button.

Snoozing changes only the due date. The task keeps its client, its owner and its history, and a past day can never be picked.

Why old follow-ups are set aside

A follow-up more than two weeks late is usually abandoned, not urgent, and a wall of red hides this week's real work. So:

• In Agenda, the Overdue section counts every late follow-up, newest slip first. The ones more than two weeks late sit in a lighter list inside it, Older than two weeks. It is open when nothing else is due, so the page is never blank; otherwise press show. On Everyone or My team, overdue follow-ups are grouped by who owns them.
• On Home, they sink below today's work, and a card appears once five or more pile up.

Clear the backlog in Agenda

Open Older than two weeks and use the quiet line at the top:

• Snooze all 2 weeks moves every follow-up in that list out by two weeks. Recent overdue tasks and reminders are left alone, and only the tasks in the view you are looking at move — on Mine, a teammate's backlog is never touched.
• Close stale closes them as not done. It asks you to confirm with Yes, close them (or Keep them). They stay in the record and can be reopened.
• Review one by one opens a focused pass through the stale tasks, showing 1 of 12 and so on. For each one choose Done (asks what happened, then Log & close, Done, no note or Cancel), Snooze to tomorrow, Next week, Skip, or Open client. Press Done for now to stop at any point.

Clear the backlog from Home

The card says how many follow-ups are more than two weeks late and how old the oldest is:

• Snooze all 2 weeks moves them all out by two weeks.
• Close the stale ones closes them as not done. It asks you to confirm with Yes, close them (or Keep them). They stay in the record and can be reopened from Agenda.
• Go one by one takes you to Agenda.

Clear the backlog with Ask AI

Say "close all my overdue tasks" or "cancel today's tasks for Mehta Textiles". Ask AI looks in your own list (yours and the ones on Anyone), then shows a card such as Close 48 open tasks as done? with their dates. Press its yes button (Yes, close 48), pick Only the 12 overdue when it offers that, or Not now. Nothing closes until you say yes, and promises are never marked kept this way.

Good to know

• Closing as not done is honest bookkeeping, not deletion. The task's history stays.
• Promises more than two weeks late sit in the same kind of list on the Promises view. Settle the kept ones and put a new day on the rest. See Promises.

Good to know about snoozing

On Home you can snooze to tomorrow, next week or a day you pick. A reminder you gave a time of day keeps that time on its new day.