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Client memory

Facts and where they come from

What a fact is, the six kinds KretaOS keeps, how verified and inferred differ, and how to trace a fact to its touch.

Updated 8 Oct 2026

A fact is one thing you now know about a client because of a touch: they want 180 GSM cotton, they are comparing a supplier in Pune, they pay by the 10th. KretaOS keeps these so nobody has to reread six months of email before a call.

Where facts live

Open any client and its Memory tab. The header shows how many live facts there are, how many a person has confirmed, and a shared marker. Above the list, a chip for each kind narrows it to that kind; All brings everything back.

The facts are grouped:

  • Needs review: KretaOS was unsure it read these right. Press Yes, that’s right to confirm one, or wrong? to remove it.
  • New since your last visit: what arrived since you last opened this client.
  • Important: the facts that matter most for this client.
  • Everything else.

Each fact shows:

  • its kind, as a small label,
  • the sentence itself,
  • confirmed or AI-read, and since the day it was first learned,
  • from this touch: opens the Timeline on the touch it was read from,
  • for a promise that was delivered, kept and the day.

A fact nobody has confirmed in six months, and that has faded in importance, asks Still true? Press Yes to keep it, or No to remove it.

The six kinds

  • Interest: something they want or are curious about.
  • Objection: a concern or a reason they hesitate, such as price or lead time.
  • Preference: how they like to work: WhatsApp over email, invoices in a certain format.
  • Competitor: another supplier they mention or compare you with.
  • Signal: news that changes the picture, such as a new plant, a new buyer, a budget freeze.
  • Commitment: a promise, by you or by them. Promises also appear in the promise ledger.

Confirmed and AI-read

  • confirmed means a person stands behind it: you typed it, edited it, or pressed Yes, that’s right.
  • AI-read means KretaOS read it from a touch and no one has confirmed it yet.

A fact KretaOS is unsure about is held back from drafts and from what Ask AI uses, so a guess never ends up in a message to a client. The count on the client's Memory tab, such as "12 live facts · 4 confirmed", shows how much of the memory people have confirmed.

Tracing a fact to its source

Every fact comes from a touch: an email, a logged call or note, a WhatsApp chat or a meeting. On the client's Memory tab, open a fact and follow from this touch: it takes you to that touch on the Timeline, so you can read the words the fact came from. Graph Memory draws the same facts around each client.

How facts stay clean

  • No duplicates. If a new touch repeats a fact, KretaOS strengthens the old one instead of adding a second copy.
  • Newer replaces older, visibly. When a client changes their mind, the new fact takes over and the old one is kept on record, not deleted.
  • People outrank the AI. A fact you typed or corrected is never replaced by something KretaOS worked out. See Correcting a fact.

Related

  • Correcting a fact — Edit a fact that is slightly off, remove one that is wrong, and how KretaOS makes sure your correction sticks.
  • What becomes memory — Which touches KretaOS reads for facts and promises, what it deliberately throws away, and what it never reads at all.
  • The promise ledger — How KretaOS finds the promises made on both sides, keeps their dates honest, and keeps a kept promise as proof you delivered.
  • What a fact is — How KretaOS turns what you log into short, lasting facts about each client — and what it leaves out on purpose.
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