If Google blocks the connection
While Google finishes verifying KretaOS's Gmail access, each address must be enabled first. What you see and what to do.
Updated 8 Oct 2026
Reading Gmail is a permission Google guards closely, and every app that asks for it goes through Google's own review. While that review is still going on, Google only lets addresses that KretaOS has enabled connect. This article explains what that looks like and how to get past it in a day.
What you might see
When you press Connect Google, Google shows its own screens before you come back to KretaOS.
- "Access blocked" from Google. Your address has not been enabled yet. You return to Settings › Channels, which says: "Google blocked the connection because KretaOS's Gmail access is still being verified by Google."
- A warning that Google hasn't verified the app. If your address is enabled, Google may still show this. It is expected during the review. Continue, then approve the permissions.
Nothing is connected and nothing is read until you approve the permissions on Google's screen.
How to get enabled
- Email contact@tamkis.com from the Google address you want to connect. Your admin can send one email listing every teammate's address instead.
- We enable the address, usually within a day, and reply.
- Go back to Settings › Channels and press Connect Google again.
Each teammate connects their own Google account, so each address that will connect needs enabling. An admin can see who has connected on Settings › Team.
Other messages on the Channels page
| Message | What it means |
|---|---|
| "Connection cancelled — you didn't grant access." | You closed Google's screen or said no. Try again and approve. |
| "That connection attempt timed out — please start it again." | Google's screen was left open too long. Start again. |
| "Couldn't complete the connection with Google. Try again." | Something went wrong on the way back. Try again; tell us if it repeats. |
Good to know
- The rest of KretaOS works without Google. You can log calls, notes, WhatsApp chats and meetings by hand while you wait.
- Viewers cannot connect Google. A connected mailbox adds messages to the workspace, so the Viewer role sees "View-only access" instead of the button.
Related
- Connect Google — Sync your Gmail and Calendar so client mail and meetings land on the right client pages by themselves.
- Disconnect Google — Stop syncing your Gmail and Calendar into KretaOS. Access is revoked at Google at once; what already synced stays on the timelines.
- How KretaOS uses your Google data — What KretaOS reads from Gmail and Google Calendar, what it never does with it, and how to disconnect at any time.
- Contact support — Write to contact@tamkis.com — a person from the team that builds KretaOS reads it and replies.
Or write to contact@tamkis.com