Report a problem

Send it to the team

Email contact@tamkis.com with "Problem:" at the start of the subject. A person reads it and writes back.

What to include

1. What you did — the steps, in order, as you remember them.
2. What you saw — the message on screen, word for word if you can, or what happened instead of what you expected.
3. The page address — copy it from your browser's address bar.
4. A screenshot — of the whole screen, if you can take one.
5. When it happened — roughly, with the day. It lets us find the moment in our own records.

Keep your clients' details out of it

Never paste a client's messages, phone number or other personal details into the mail. We do not need them to find the problem, and they should stay inside your workspace. If a screenshot shows a client's details, crop or cover that part before you send it.